Wingman — Privacy Policy

1. Who uses the extension

The extension is installed on the workstations of authorised Selectra sales agents. End customers do not interact with the extension; however, their voice is captured as the incoming audio of the call the agent is handling (see Section 3).

2. What the extension does

When an agent explicitly clicks Démarrer l'écoute during a call handled in the Zoho CRM tab, the extension:

1. Captures the audio of the active tab (the customer's voice, transmitted by Vonage WebRTC) and the microphone (the agent's voice).
2. Streams the audio in real time to Gladia for speech-to-text transcription.
3. Sends the resulting text transcripts to OpenAI to classify the conversation state and return a suggested commercial response.
4. Displays the suggestion as an overlay on the Zoho CRM page, visible to the agent only.

Capture stops automatically when the agent clicks Arrêter l'écoute or when the agent closes the tab.

3. Personal data processed

No identifiers tying the transcript to a specific customer record (name, phone number, CRM ID) are collected by the extension. The extension does not read the Zoho CRM DOM beyond the Vonage call-state indicators.

4. Where data is sent

• Gladia SAS — speech-to-text processor. Audio is streamed directly from the agent's browser to api.gladia.io. Gladia is established in France. Its privacy terms: https://www.gladia.io/privacy
• OpenAI, L.L.C. — large-language-model processor. Transcripts are sent directly from the agent's browser to api.openai.com. Its privacy terms: https://openai.com/policies/privacy-policy

No audio or transcript is sent to any Selectra-operated server. There is no Selectra backend involved at runtime.

5. Retention

• On the agent's workstation: no audio or transcript is written to disk. Transcripts live only in memory for the duration of the call and are discarded when the session ends.
• On Selectra servers: none — Selectra does not store any call-derived data produced by the extension.
• At Gladia and OpenAI: retention is governed by the processors' policies and the contractual agreements in place with Selectra. Zero data-retention settings are applied where supported.

6. Legal basis (GDPR)

Processing is carried out for the legitimate interest of Selectra in improving the quality and efficiency of its commercial interactions, and, where applicable, on the basis of the employment relationship between Selectra and its sales agents. Call-recording notice obligations owed to end customers are handled by Selectra through its standard call-opening script, outside the scope of this extension.

7. Security

• API keys are either provisioned per agent through a one-time install link and stored in chrome.storage.local, or pushed centrally through chrome.storage.managed (Google Workspace policy). They are not readable by any web page.
• All network traffic to Gladia and OpenAI uses HTTPS / WSS.
• The extension requests only the permissions strictly required to operate: tabCapture, offscreen, microphone access, storage, activeTab, tabs, scripting, and host access to Gladia and OpenAI.

8. Your rights

Agents and customers may exercise their GDPR rights (access, rectification, erasure, objection, portability) by contacting [email protected]. Because Selectra does not itself retain audio or transcripts, access and erasure requests targeting the content of past calls are forwarded to the relevant processor.

9. Changes to this policy

Material changes will be communicated to agents through Selectra's internal channels and reflected in the version timestamp above.